Ben Parr has an essential post about using Twitter for customer service on Mashable at:
http://mashable.com/2009/05/09/twitter-customer-service/
Here's the article:
HOW TO: Use Twitter for Customer Service
May 9th, 2009 | by Ben Parr
Customer Service
Ben Parr: Using Twitter For Customer Service
Digital Engagement by Leland Harden & Bob Heyman
Paperback: 256 pages
Publisher: AMACOM (Available now!)
Language: English
ISBN-10: 0814410723
ISBN-13: 978-0814410721
Buy the Book!
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